Frequently Asked Questions

Everything you need to know about your next timepiece.

Are all watches sold by Halifax Watch Company authentic?

Yes, every watch we sell is 100% authentic and sourced directly from the manufacturer. Each timepiece comes with the original packaging and a full manufacturer's warranty.

How long does shipping take for domestic orders?

We typically process orders within 1-2 business days. Standard shipping within Canada usually takes 3-7 business days, while express options are available at checkout.

What is your return policy?

We offer a 30-day return policy for unworn watches in their original condition with all tags and protective films intact. Please contact our support team to initiate a return.

Do you offer watch resizing services?

Yes, we provide complimentary bracelet resizing for all watches purchased through our online store. Simply include your wrist measurement in the order notes.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.